Frequently Asked Questions
Everything you need to know about bringing Elios into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery times vary by location, typically arriving within 7-14 business days for large furniture pieces requiring white-glove service.
Do you offer international shipping?
Currently, Elios ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international destinations in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or upholstered furniture pieces are final sale and cannot be returned.
Are your materials sustainably sourced?
Yes, Elios is committed to sustainability. We partner with artisans who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal. For large furniture deliveries, the carrier will call you to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.